Need help?
📚 Frequently Asked Questions
After completing your purchase, you’ll immediately receive access to your templates. You’ll see a download link on the checkout page, and a confirmation email with a link to download your files. Just click, download, and start customizing right away!
Our Canva templates are fully editable and easy to use — just click the template link in your purchase email, log in to Canva (free or pro), and start customizing!
👉 Need help? Check out Canva’s official tutorials here: Canva Learn
Absolutely! Our Google Sheets templates are user-friendly, even if you’re new to spreadsheets. Simply click the link provided, make a copy, and start filling in your information.
👉 Tip: Here’s a quick guide on using Google Sheets: Google Sheets Help
Our digital planners come as pre-cropped PNG files or PDFs that you can import into your favorite note-taking app (like GoodNotes or Notability). Simply download the files, import them, and start planning!
👉 Learn More: GoodNotes Support | Notability Guide
Yes! Our Word templates are fully editable — open them in Microsoft Word, make your changes, and save. You can customize fonts, colors, and content to fit your style.
👉 Need help with Word? Check out: Microsoft Word Help
No! All of our templates can be edited with free accounts on Canva and Google Sheets. Some features (like premium fonts in Canva or resizing) may require a Pro account, but that's if you wish to use them, our templates are all build using free version.
Most of our templates are designed for specific platforms (e.g. Canva, Google Sheets, Microsoft Word). We recommend sticking with the app they’re intended for to ensure best results.
Because these are digital downloads, we typically don’t offer refunds. However, if you encounter any issues, please contact us and we’ll be happy to try and help resolve it!
After purchase, you’ll receive a download link on the checkout page and in your confirmation email. Just click the link and follow the instructions. If you have any trouble, please reach out to us.
All of our templates are sold as a one-time payment. You buy it once and use it forever — no monthly fees or subscriptions. 😊
Yes! We love helping our customers get the most out of our templates. You’ll find helpful guides, tutorials, and tips throughout our website and in our blog. If you have any questions, feel free to contact us!
No, our templates are for personal or business use only and cannot be resold, redistributed, or shared as your own products. If you’d like to collaborate on a licensing agreement, please reach out to us!
If you didn’t find your answer here, please contact us at info@onestopcentre.store — we’re always happy to help.
Reach Out
“Didn’t find the answer you were looking for? We’re happy to help! Fill out the form below and we’ll get back to you as soon as possible.”
For Additional Guidance's
Canva Learn — tips and tutorials for using Canva.
Google Sheets Help — for getting started with Google Sheets.
Microsoft Word Help — guides and support for Word templates.
GoodNotes Support — help with digital planners.
Notability Guide — for using digital planners in Notability.